About me

My name is Deborah J Crozier I am qualified in Person-Centred Counselling.  I am a senior registered member of Accredited Counsellors, Coaches, Psychotherapists and Hypnotherapists (ACCPH).
and the founder of A Positive Start CIC, an asset locked community interest company delivering Counselling, Coaching and Bespoke Training.

I adhere and maintain confidentiality in accordance with the NCS Ethical Framework for Good Practice in Counselling & Psychotherapy (Code of Ethics) and the Blackford Centre for Counselling and Counselling Guidelines for Counselling and Psychotherapy.

More information on these documents can be found at: https://nationalcounsellingsociety.org/

As part of my ongoing training, professional development as a counsellor and to ensure efficacy of my client work, I attend sessions every four weeks with an experienced and qualified supervisor, at which I present my case work. Should I discuss your case, in order to safeguard confidentiality and protect your anonymity, I will not disclose your name or any possible identifying details.

Before considering breaching confidentiality, I will consult with my counselling supervisor. Additionally, I will discuss the situation with you, only if this is feasible.


Although our sessions are confidential, I reserve the right to breach confidentiality in exceptional circumstances, possible examples include.

  • If you disclose any information during the course of counselling that indicates that you are at risk of seriously harming yourself or injuring someone else.
  • If it becomes evident during counselling that you have committed a crime such as murder/and or attempted murder, arson, armed robbery, child abuse, child abduction, rape and/or sexual assault, or you express intent to commit a crime such as an act of terrorism.
  • If I am ordered by a court to disclose information about you.

What is Person-Centred counselling?

I find the Person-Centred Approach fits my own philosophy as it has at its very core, an unshakable belief that all people are good. The underpinning principles of the Person-Centred Approach are focused on the counsellor being honest, non-judgmental, and fully accepting whilst being fully integrated in the relationship allowing the client to lead and set the pace. I aim to offer these conditions as best as I can during our relationship.

People seek Person-Centred counselling for a range of reasons such as anxiety & panic, low mood, anger, behavioural issues, addictions, grief, eating disorders, health concerns, uncertainty, unresolved trauma, or for a combination of reasons.

What to expect from Counselling?

Counselling sessions involve meeting, talking, and listening together with the mutual purpose of paying careful attention to your concerns and gaining a greater understanding of your own situation. It is a shared process, and the therapeutic relationship can only be nurtured in a safe and dependable environment.
I work carefully and respectfully, honouring your privacy, autonomy, and independence, and your freedom and ability to make choices for yourself. Within the therapeutic relationship, you can explore your physical and emotional feelings, your thoughts and behaviours, and the contexts in which they arise
Counselling aims to give you the opportunity to explore personal issues in a safe, confidential, and non-judgmental setting. This might include talking about life events, feelings, emotions, relationships, ways of thinking, and behaviour patterns, but there is no ‘right’ or ‘wrong’ topic to bring to counselling.

Face to Face Counselling

We currently offer individual professional, confidential counselling and psychotherapy sessions, face to face at our premises at Unit 5, Liddesdale Road, Hawick, TD9 0BN.. There is a bus stop directly outside the building should you require public transport and ample parking is available.
Due to Covid, Face to Face sessions is delivered socially distanced, unless exempt, we ask that you wear a face mask when entering and leaving the building.
(Please note; our Face to Face service will end on 31/07/2021 when we move all of our services online).

What is online counselling?

Online counselling is a way for you to engage in counselling using internet technology such as Zoom, email, online chat, or webcam video link. You direct your counselling by selecting the method of communication you feel most comfortable with. You chose the time, the place, and the pace of your counselling to suit your needs.

How it works

Online counselling chat room
Should you choose the online chat room you will be directed to a secure login page that takes you to an encrypted area where we meet at a time that was prearranged and agreed by us both beforehand.
Your session is 60 minutes.

You do not need a webcam for this counselling, and you may choose to remain anonymous should you wish.

Webcam or audio counselling
Zoom is a way for you to see your counsellor face to face from your computer whilst engaging in therapy. Should you chose Zoom counselling, you will either be guided through setting up your own encrypted Zoom account and we will meet on Zoom at a time that you have previously arranged, or I will send you a link from my own encrypted Zoom account.

Sessions are 60 minutes in length. Being able to see your counsellor gives you more of the benefits you get from face- to- face counselling but with the convenience of online therapy. By talking, you hear tone of voice which is a way to convey empathy and via video you see non-verbal communications such as facial expressions.
If you wish you can choose to only work with audio through Zoom and no video camera would then be needed.

Email counselling
Counselling using email offers you the opportunity to consider what you wish to say before you send it as well as time between exchanges to reflect on the information you have received. I aim to reply to all mails within 48 hours.

You will be guided in how to set up a secure email account and will then have a set amount of email contacts with your counsellor. Email counselling is also sometimes used in between more structured sessions such as online chat or webcam counselling. A consideration of email counselling is the time delay between your mail and the return mail, and this makes email counselling ineffective when urgency is a priority.
Online counselling offers certain benefits but there are also limitations that are worth bearing in mind when deciding which type of therapy will best suit your needs.

• Counselling therapy from your own home at a time that suits you
• Secure encryption software offers confidentiality and peace of mind
• No chance that you may be seen entering the counsellor’s practice
• When using email or online chat, you are able to review what you are saying before sending
• Therapy at a time, place and pace that suits you
• Some find it easier to express their feelings by writing it down
• Access to counselling may be more immediate
• Flexibility to choose the technology you feel is best for you: email, live chat or webcam

First Session
As a person-centred counsellor operating within a Profit-for-Purpose Community Interest Company, the first sessions is a free initial assessment. The session will last for approximately 60 minutes.
The initial assessment is an opportunity to identify what your concerns are and whether counselling could help you work through your difficulties, or whether another service might be more suitable. During your assessment, you may also ask any questions you have about counselling.
Sessions are delivered in blocks of eight. If after your initial appointment/s, you decide that you would like to begin counselling, you will be offered a further seven, 60-minute counselling sessions delivered weekly or fortnightly. Towards the end of the sessions, you will be asked if you wish to continue with counselling. If so, you will be offered a further 8 sessions.
Counselling is not compulsory; it is for you to decide.
I reserve the right to offer more than one initial session if I believe more time is required for me to fully understand your needs.

Cost of Counselling
£35.00 per session – If in full-time employment
£10.00 – £25.00 per session Pay What You Can service if in part time employment/low income
£0.00 – Funded if unemployed. In 2021 A Positive Start CIC was awarded £3800 by the Scottish Government seed-corn fund through SBSEC enabling us to deliver 160 counselling sessions (20 x blocks of 8 ) for people living in the Scottish Borders. (subject to availability).

Follow the Link to learn more about Fees and How to Pay

You can pay by cash, debit/credit card on online on the website via the secure payment system.

If you would like to go ahead with counselling, please complete the form below, mark it for the attention of Deborah Crozier and return to info@apositivestart.org.uk