In‑Person Appointments

Step 1: Register for Support
You can register for in‑person emotional wellbeing sessions through:
• Our Website Contact Page
• The Counselling / Emotional Wellbeing Page
• Email: info@apositivestart.org.uk
• Phone: +44 01450 367422 (Office Hours: Mon–Fri, 10am–6pm)

Step 2: Appointment Confirmation
• We will arrange a mutually convenient date and time.
• You will receive confirmation to attend at our premises in the Scottish Borders
• Please note: All sessions are by appointment only.

Step 3: Sessions by Donation
• Payments can be made online before your session or onsite by cash/card.
• Donations are welcomed and appreciated.

Step 4: Attend Your Session
• Arrive at the agreed time and location.
• Feel free to ask questions and ensure you are comfortable throughout.

Cancellation Policy
• 48 hours’ notice required to avoid charges.
• Less than 48 hours: a donation will be required before rebooking.

Support & Safety
• For assistance, email info@apositivestart.org.uk or call +44 01450 367422. (Leave a message, we may be in therapy)

Online Appointments (via My Client Hub)

Step 1: Register for Online Sessions
You can register through:
• Our Website Contact Page
• The Emotional Wellbeing Page
• Email: info@apositivestart.org.uk
• Phone: +44 01450 367422 (Office Hours: Mon–Fri ,10am–6pm) (Leave a message, we may be in sessions.)

Step 2: Initial Online Meeting Invitation
• We will invite you to an initial online meeting to ask questions and explore suitability.

Step 3: Provide Required Information
• Full name
• Email address (for meeting link)
• Telephone number

Step 4: Receive the Meeting Link
• Once a date/time is agreed, you’ll receive your secure link.
• UK residents: Initial meeting is free.
• Non‑UK residents: A reasonable fee applies.

Step 5: Initial Assessment
• Decide whether to proceed with counselling.
• Complete your details and review/sign the wellbeing contract before your first session.

Step 6: Agree on Terms
• Session fees are agreed during the initial meeting.
• You’ll receive a payment link for your first session.

Step 7: Access Your Therapy Session
• Pay via the link provided.
• Receive access to your private online therapy room.
• Ensure your microphone/camera are working and you are in a safe, quiet space.

Technical Support
• Email info@apositivestart.org.uk or call +44 01450 367422 if you encounter issues. Leave a message, we may be in therapy.

Cancellation Policy
• 48 hours’ notice required to avoid charges.
• Less than 48 hours: full fee applies before rebooking.

Important Notes
• By Appointment Only: All sessions must be pre‑booked.
• No Crisis Support: We are unable to provide crisis intervention. If you require immediate assistance, please contact appropriate crisis services.