Step by Step Guide for Accessing Emotional Wellbeing Services

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A Step by Step Guide for Attending an Online Meeting with A Positive Start via our secure platform ‘My Client Hub’

Step 1: Register for Online Sessions

You can register for online therapy through any of the following methods:

  • Website Contact Page: Visit the contact page on our website.
  • Emotional Wellbeing Page: Request an initial appointment through the Emotional Wellbeing page on our website.
  • Email: Send an email to info@apositivestart.org.uk.
  • Phone us on +44 01450 367422  During Office Hours 9am-5pm Mon – Sat

Step 2: Initial Online Meeting Invitation

Once you contact us, we will invite you to an initial online meeting. This meeting is an opportunity for you to:

  • Ask questions about the services we provide.
  • Discuss whether our services are suitable for your needs.

Step 3: Provide Required Information

To schedule the initial meeting, we will need the following details:

  • Your full name.
  • Your email address, where we can send the meeting link.
  • Your telephone contact number.

Step 4: Receive the Meeting Link

After we confirm a mutually acceptable date and time, you will receive a link to the meeting.

  • UK Residents: The initial meeting is free of charge.
  • Non-UK Residents: A reasonable charge will apply for the initial meeting.

Step 5: Initial Assessment

During the initial meeting:

You will be asked if you want to proceed to counselling sessions. If you choose to proceed:

  • You will be required to fill out your details.
  • You will receive a copy of the Wellbeing contract via email.
  • Review, sign, and return the signed contract prior to your first session.

Step 6: Agree on Terms

  • An affordable price for sessions will be agreed upon during the initial meeting.
  • After agreeing on the terms, you will receive a payment link for your first session.

Step 7: Access Your Therapy Session

  • Use the payment link to pay the agreed amount for your first session.
  • Once payment is complete, you will receive a link to the private online therapy room.
  • Ensure your microphone and camera are switched on and functioning properly before the session.
  • Ensure you are comfortable, in a safe space where you will not be disturbed for an hour.

Technical Support and Safety

If you experience any issues with your session link, microphone, or camera:

•Email us at info@apositivestart.org.uk.

•Call us on +44 01450 367422 for immediate assistance.

Cancellation Policy

  • 48 Hours’ Notice: You must cancel at least 48 hours before your appointment to avoid charges.
  • Less than 48 Hours’ Notice: The full session fee will be charged before booking your next appointment.

By following these steps, you can confidently access the support and therapeutic services tailored to your needs.

Step 1: Register for Support

You can register for in-person emotional support through any of the following methods:

  • Website Contact Page: Visit the contact page on our website.
  • Emotional Wellbeing Page: Request an initial appointment through the counselling page on our website.
  • Email: Send an email to info@apositivestart.org.uk.
  • Phone: Call us on +44 01450 367422.

Step 2: Appointment Confirmation

Once you contact us:

  • We will arrange a mutually convenient date and time for your appointment.
  • You will receive an invitation to attend in person at 8 Sandbed, Hawick, TD9 0HE.
  • Please note: In-person sessions are by appointment only.

Step 3: Sessions by Donation

  • Payments can be made online prior to your session or onsite using cash or card.
  • Donations are welcome and appreciated as part of the service.

Step 4: Attend Your Session

  • Arrive at 8 Sandbed, Hawick, TD9 0HE on the scheduled date and time.
  • Ensure you are comfortable with the process, and feel free to ask any questions during your session.

Cancellation Policy

  • 48 Hours’ Notice: You must cancel at least 48 hours before your appointment to avoid charges.
  • Less than 48 Hours’ Notice: You will need to make a donation before rebooking.

Support and Safety

If you have any issues or questions regarding your in-person session, please:

  • Email us at info@apositivestart.org.uk.
  • Call us on +44 01450 367422 for assistance.

By following this process, you can confidently access in-person, trauma informed support in a welcoming and supportive environment.

Unlock Your Path to Healing with Our Online Emotional Wellbeing Sessions for clients from around the world (Ages 18+)

Our online service connects you with professionally,  accredited practitioners who bring both expertise and the compassion of lived experience insight.

Designed to support adults worldwide, our secure, encrypted My Client Hub platform ensures your privacy and peace of mind. Support is accessible and affordable, with the ease of online payment in advance.

Begin your journey toward growth and resilience from the comfort of your own space—wherever you are.

As part of the therapy process, we ask that clients contact us directly using one of the methods listed above. This ensures confidentiality and establishes a direct relationship between the client and therapist from the start. Please refer to one of our previous step by step guides.

Unfortunately, our service is unable to  offer crisis intervention. If you require immediate assistance, please contact appropriate crisis services.